Return Policy

Changed your mind?

If you are a UK consumer purchasing online, you normally have 14 calendar days after receiving eligible goods to tell us that you wish to cancel. You do not need to provide a reason.

If products from the same order arrive separately, the cancellation period normally begins after the final item is delivered. After notifying us, eligible goods must be sent back without undue delay and no later than 14 calendar days after cancellation.

Our additional 60-day returns promise

Fine Supplements also provides a voluntary 60-day return period on eligible products. This period begins on the delivery date and includes the statutory 14-day period—it does not begin after it.

For a change-of-mind return, the product must:

• Be unused, unopened and unconsumed.
• Remain in its original condition and complete packaging.
• Have all safety, manufacturer and tamper-evident seals intact.
• Include all labels, instructions, components and promotional items.
• Show no signs of damage, contamination, alteration or improper storage.
• Remain complete, safe and suitable for resale as new.

How to make a return

1. Contact us through our Contact page and clearly state that you wish to cancel or return your order.
2. Provide your full name, order number, delivery postcode and details of the products concerned.
3. If an item is faulty, damaged or incorrect, include clear photographs of the product, packaging and shipping label where possible.
4. Wait for confirmation of the correct returns address and return instructions.
5. Package the product securely, include enough information to identify the order and retain proof of dispatch.

Supplements and sealed products

Many products sold by Fine Supplements are ingestible, consumable, cosmetic, personal-care or otherwise sensitive to contamination.

Where goods are supplied sealed and are not suitable for return for health protection or hygiene reasons, the statutory cancellation right may no longer apply after the product has been unsealed.

This may include:

• Vitamins, minerals, herbs and nutritional supplements.
• Capsules, tablets, gummies, liquids, powders and softgels.
• Protein products, sports nutrition, foods and drinks.
• Skincare, cosmetics, haircare and personal-care products.
• Animal supplements, care products and consumables.
• Products with protective, safety or tamper-evident seals.

Please check the product name, size, flavour, strength, quantity, condition and expiry information before opening or breaking a seal.

Faulty, damaged or incorrect items

Please inspect your delivery promptly. If something appears faulty, damaged, expired, unsafe, missing or incorrectly supplied, contact us as soon as reasonably possible—ideally within 48 hours.

The 48-hour request helps us investigate quickly but does not shorten your statutory rights. We may request photographs, batch details, expiry information, the shipping label and a description of the problem.

Please keep the affected product, its packaging and shipping materials until we confirm whether they are required for inspection or return.

If the problem is confirmed, we will provide the remedy required by applicable law and cover reasonable return costs where legally required.

Return postage and responsibility

For change-of-mind returns, including returns accepted under our voluntary 60-day promise, you are responsible for arranging and paying the return postage unless we agree otherwise in writing.

We recommend using a tracked and suitably insured service. You are responsible for taking reasonable care of the goods and packaging them securely while they are being returned.

A lawful deduction may be made where unnecessary handling has reduced the value of an item. We do not apply arbitrary administration or restocking fees.

Refund amounts and processing

For a valid statutory cancellation, we will refund:

• The price paid for eligible returned goods.
• The cost of the least expensive standard delivery method offered for the order.

Additional amounts paid for express, premium or timed delivery are not refundable above the cost of standard delivery.

For returns accepted solely under the voluntary part of our 60-day promise, the refund is normally limited to the product price. Original delivery and return-postage costs are not refundable unless required by law.

Refunds are normally issued to the original payment method. Where goods are being returned, we may wait until we receive them or receive acceptable evidence that they have been dispatched.

Any refund due will be processed without undue delay and within the period required by applicable law—normally no later than 14 days after receiving the goods back or acceptable evidence of return, whichever occurs first. Your payment provider might require additional time to display the funds.

Products excluded from change-of-mind returns

Unless statutory rights apply because an item is faulty, damaged, incorrectly supplied or not as described, we cannot accept:

• Opened, used, consumed or partially consumed products.
• Health or hygiene-sensitive goods unsealed after delivery.
• Products with broken, missing or altered safety seals.
• Goods that deteriorate or expire rapidly.
• Personalised or made-to-specification products.
• Goods inseparably mixed with other items after delivery.
• Products damaged through misuse, neglect or improper storage.
• Redeemed gift cards or store credit.
• Incomplete products or promotional gifts not returned with the qualifying order.

Sale and promotional products are not automatically excluded and remain subject to the conditions above.

Your legal rights

Goods supplied by Fine Supplements must be as described, of satisfactory quality and fit for their intended purpose.

If goods are faulty or do not conform to the contract, remedies under the Consumer Rights Act 2015 may include rejection, refund, repair, replacement or a price reduction depending on the circumstances and time elapsed.

These rights are separate from the online cancellation right and our voluntary returns promise.

Returns questions